Shipping policy

At Nau Naturals Lab, we are committed to delivering your handmade organic skincare products safely, quickly, and reliably across Pakistan.

🚚 Nationwide Shipping

We currently deliver all over Pakistan through trusted courier partners.

Estimated Delivery Time

  • Major Cities: 4–7 working days
  • Other Cities & Remote Areas: 5–7 working days

Delivery times may vary during sales, Eid holidays, weather conditions, or courier delays.

📦 Order Processing

  • Orders are usually processed within 24–48 hours after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • You will receive an SMS, WhatsApp, or email confirmation once your order is dispatched.

💳 Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

To avoid fake or failed orders:

  • Our team may contact you via WhatsApp or phone for confirmation before dispatch.
  • Orders with incomplete details or unreachable numbers may be cancelled.

💰 Shipping Charges

  • Standard Shipping Fee: PKR 300
  • Free Shipping on orders above PKR 4,500

Shipping promotions may change during special campaigns or limited-time offers.

📍 Delivery Address Responsibility

Please make sure your:

  • Name
  • Phone number
  • Complete address
  • City

are entered correctly at checkout.

Nau Naturals Lab is not responsible for delays caused by incorrect shipping information or customer unavailability.

📦 Tracking Your Order

Once your parcel is shipped, you may receive:

  • Courier tracking ID
  • Tracking link
  • Dispatch confirmation message

You can contact our support team anytime for delivery updates.

⚠️ Delays & Exceptions

Unexpected delays may occur due to:

  • Public holidays
  • Weather conditions
  • Courier operational issues
  • High order volume during sales

We always try our best to keep you updated.

📩 Damaged or Wrong Orders

If you receive:

  • A damaged parcel
  • Wrong item
  • Missing product

Please contact us within 24 hours of delivery with:

  • Order number
  • Clear photos/videos of the issue

Our team will review the case and assist you accordingly.

💚 Why Customers Trust Nau Naturals Lab

  • Handmade organic skincare
  • Premium-quality ingredients
  • Secure packaging
  • Fast nationwide delivery
  • Trusted customer support

📞 Contact Us

🌐 www.naunaturalslab.pk
📩 Email: support@naunaturalslab.pk
📱 WhatsApp: 0310 6322936

Nau Naturals Lab — Pure. Handmade. Naturally Effective.